Florida League of Cities

With the prevalence of social media in today’s society, many local governments are engaging with citizens through social media platforms such as Facebook, Twitter, Instagram and even Snapchat. 

Designed to answer the most commonly asked questions – from getting started to archiving policies to building engagement – we’ve created a toolkit of resources, step-by-step tutorials and real-world examples to help members navigate these new communication outlets and make decisions about what will work best for their city.

Click the icons below to learn more. If you have specific questions about using social media that are not listed below, please contact Destiney Burt for further assistance.

Why Is It Important?

Social media has transformed the way people think, behave and communicate over the past decade.  

How Do We Get Started?

Online tutorials for the most common platforms as well as links to a few industry resources. 

Do We Need A Policy?

Social media is a new world of opportunity communicate with citizens and receive feedback. 

How Do We Build Engagement?

Building engagement requires promoting your social media presence and activity at every opportunity. 

Is It A Public Record?

As social media increasingly becomes a forum for conversation, it has become subject to public records law. 

Where Can We Learn More?

Helpful information on technical and legal concepts related to the use of social media in the public sector. 

Important Disclaimer: The League has compiled this information to help local officials understand technical and legal concepts related to the use of social media in the public sector and cannot guarantee the information is accurate or current. The League does not recommend or endorse any of the social media policies referenced above. These materials should not be considered as legal advice. Officials are encouraged to consult technical experts, attorneys and/or relevant regulatory authorities for the most up-to-date information and advice on specific situations.